THE ANSWERS YOU SEEK ARE CLOSE TO HOME.

FREQUENTLY ASKED QUESTIONS.

  1. Are pets permitted? If so, how much are pet fees?

    The Tuscany Apartments welcomes pets. There is a limit of two pets per apartment and there are breed and weight restrictions on dogs (cannot exceed 50 lbs.). There is a monthly pet rent of $45 per pet and a one-time, non-refundable fee of $300 for one pet or $400 for two pets. Please contact our office with any questions.

  2. Is my security deposit totally refundable?

    At the end of your lease your security deposit is returned to you plus any earned interest (after 24 months of residency). However, monies will be deducted for any damages or other charges owed on the account.

  3. If I get a job transfer, can I break the lease?

    Yes, we understand that certain unforeseen occurrences may happen. When they do, please notify our 
    office immediately and we will be able to explain in more detail. Lease break fees will apply.

  4. What utilities are included in my lease?

    At The Tuscany Apartments it is your responsibility to pay for all utilities. You will be automatically enrolled in the water billing system. It will be your responsibility to transfer the gas and electric service into your name before you move-in. These statements and bills will each be mailed to you on a monthly basis. If you choose, you may also sign up for cable, Internet and phone. The Tuscany Apartments are pre-wired for Comcast services. Please contact our office to find out how to begin these services.

  5. How long is the term of the lease? Do you accept short-term leases?

    The Tuscany Apartments generally offers 12-month leases, but shorter or longer lease terms are frequently available for an additional rent. Please contact our office to find the most up-to-date availability and lease terms.

  6. If something needs to be repaired in my apartment, how do I report it?

    Great news, you are at a Bozzuto community and have access to award-winning maintenance! If a need arises for a work order to be performed in your apartment, all you need to do is contact our office by phone at 703.212.6959, email at tuscany@bozzuto.com or stop by and let us know. If there is an after-hours emergency please call the Emergency Maintenance at 703.785.1793.

  7. When is my rent payment due? When is it late?

    All rent is due on the first of the month and is late on the second. However, you have a grace period of five days to pay your rent without a late fee. If rent is not received on or before the fifth of the month, a ten percent late fee is assigned to the account and you could be held responsible for a Concession payback. Please contact our office with any questions.

  8. There is a person who might be staying with me for a while. Is that permitted by the lease?

    We welcome our residents to bring their guests to show them your great home here at The Tuscany Apartments. However, please remember that since these guests are not residents, they may only stay a short time.

  9. Do you have reserved and visitor parking?

    Our residents have access to garage parking located under the buildings. These spaces are reserved and each apartment will receive one free space and any additional spaces are $100 per month. We also have private garages available at $200 per month. We offer free visitor parking outside in marked locations. Specific permits are required in both the resident garage and visitor parking. Please contact our office for further details.

  10. I have a motorcycle, where can I park it?

    A motorcycle is welcome to be parked in our resident parking area. Please contact our office for availability of parking.

  11. My children live with me in the summer; do I need to notify your office when they arrive?

    Yes, all occupants will need to be listed on your lease agreement. Anyone over the age of 18 must be approved and listed as a leaseholder.

  12. Will you accept my delivery packages for me?

    As a resident here at The Tuscany Apartments, you will have access to many great amenities; one of them being our award-winning service. Packages will be accepted by our office and available for pick-up during our business hours. We are open Monday - Thursday from 9am - 6pm, Fridays from 8am - 5pm, Saturdays from 10am - 5pm, and Sundays 12pm - 5pm.

  13. I have family coming to visit me – do you have a guest suite that they can stay in?

    Unfortunately, we do not have a guest suite at The Tuscany Apartments. Please stop by our office and we would be happy to share referrals to our local hotels.

  14. I am interested in upgrading to a larger apartment – are transfers allowed?

    Yes, we will permit you to transfer to a different apartment if you've lived at the community at least six months. You are required to provide 30 days written notice and pay a transfer fee equal to $300.00. You are also required to pay back any concession you received on your original apartment home. We will also permit you to transfer at the end of year lease, in which case the transfer fee would not apply. Please stop by our leasing office for more details.

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